You can contact our customer service department at: info@ironburnapparel.com
Exchanges
You have 7 business days to exchange item(s). Exchange is limited to the item within the same product category and of equal price. The product that does not meet these criteria will not be considered for exchange.
Return Policy
For online orders, we accept product returns in new condition, unwashed, unworn, and unaltered for a full refund. You have 10 business days to return items back to us from the day you received your shipment. There's no return fee. However, you are responsible for return shipping postage. Your refund will be credited to the same credit card used to make a purchase.
We handle returns on a case-by-case basis, acknowledging our liberal return policy, maintains an "internal auditing" log to keep track of who's buying and returning what, when, and how frequently.
Return Process
Domestic Returns
For our US customers, please:
1. Place merchandise to be returned in a box.
2. Send us a box using any carrier of your choice. Affix required shipping postage.
3. Please declare it as Product Exchange or Return
4. Keep your tracking number for your records.
International Returns
Orders returned to us will receive a refund for the merchandise and taxes, but not the duties or tariffs.
In your return, please:
1. Place merchandise to be returned in a box.
2. Send us the box using any carrier of your choice and affix the required shipping postage.
3. Please declare the package as "9801 – US GOODS RETURNING" on your shipping document and keep your tracking number for your records.
Product Return and/or Exchange Address:
Iron Burn Apparel
Product Exchange & Return
2451 Cumberland Parkway, Suite 3462
Atlanta, GA 30339, USA
Shipping Costs
Domestic Shipping
We offer ground shipping on all orders within the continental U.S.
Most of our orders are shipped within 24 hours of purchase. Once your order is shipped, we estimate you will receive the order within 3-7 business days of its ship date. Shipping times may vary but be assured we work our hardest to ship your order as quickly as possible. Please note, we do not ship on weekends or holidays.
International Shipping
We offer shipping to our international customers via DHL Express Service. Once your order is shipped, we estimate you will receive your order within 5-10 business days of its ship date.
We do not cover the cost of customs, duties, or taxes. These are the responsibility of the receiver and are due upon receiving your package.
Shipping Information
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. A signature may be required upon delivery for 2nd day and overnight shipments. For the most up-to-date delivery information, please refer to the tracking notice in your email to track your package online.
| Ship Method | Destination | Order By | Expected Arrival | Cost |
|---|---|---|---|---|
| Ground | USA | 3 pm Eastern Time | 2-8 Business Days | $5 or Free with $100 purchase |
| DHL International | Canada | 3 pm Eastern Time | 3 Business Days | $30.00 |
| International | 3 pm Eastern Time | 7 Business Days | $40.00 |
Questions?: info@ironburnapparel.com
